CM

Chanel M.

Customer Success Manager, Sr. Technical Recruiter at Allwyn Corporation

Chanel M. began their career in 2003 as a Customer Success Manager and Account Executive at Access Worldwide Communications, Inc. In 2008, they moved to Cox Communications as a Sales and Retention Consultant. In 2013, they joined Lexmark as an Account Manager Business Development and then in 2015, they became a Senior Technology Consultant at Frontpoint. In 2018, they became an Account Executive at mHelpDesk and in 2019, they accepted a role as a Customer Success Account Manager and Sr. Technical Recruiter at Allwyn Corporation. In this role, Chanel wrote and posted technical job descriptions, sourced potential candidates on niche platforms, parsed specialized skills and qualifications to screen IT resumes, performed pre-screening calls to analyze applicants' abilities, interviewed candidates, coordinated with IT team leaders to forecast department goals and hiring needs, promoted the company's reputation as a great place to work, conducted job and task analyses to document job duties and requirements, kept up-to-date with new technological trends and products, maintained weekly, monthly, and quarterly check-ins with clients and consultants, hosted weekly recruiting calls, quarterly team lunches, and online town halls/meetings, engaged existing clients to build relationships and collaborate on new initiatives, attended job discovery calls and identified needs, assisted HR with onboarding, lead negotiation calls, coordinated and scheduled interviews and technical screenings/assessments, and performed business development.

Chanel M. has a background in Business Administration from George Mason University and Communication, General from Northern Virginia Community College.

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Previous companies

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Frontpoint logo
Cox Communications logo

Peers

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Timeline

  • Customer Success Manager, Sr. Technical Recruiter

    October, 2019 - present

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