Ahmed Hefnawy

Ahmed Hefnawy is an experienced retail customer experience professional with a strong background in team management and operations. Currently serving as Retail Customer Experience Manager at Almosafer since January 2018, Ahmed has focused on recruiting, hiring, and training team members while effectively reducing operational risks and forecasting performance trends. Previously, Ahmed held roles such as Assistant Manager of Retail Customer Care at KLM Royal Dutch Airlines and Operations Supervisor, where responsibilities included supervising daily activities of Account Advisors and generating client reports. Ahmed's career began at Etisalat in a leadership capacity, providing direction for customer service operations, and earlier as a Customer Advisor, which involved managing English-speaking customers in the UAE. Ahmed holds a degree from Cairo University, attended Nile Language School, and is recognized for strong customer service skills and operational efficiency.