Mahmoud Ibrahim Abdelazim

Mahmoud Ibrahim Abdelazim has a diverse work experience in various roles and industries. Mahmoud started their career as a Support Professional at Stream Global Services in 2010. Mahmoud then worked as a Global Trainer and Account Training Coordinator at the same company. In 2013, they joined Convergys as a Training Team Manager and later moved to Concentrix as a Training and Quality Team Manager. In 2015, they became a Senior Training Manager at Sutherland Global Services. Mahmoud also has experience in call center management, having worked as a Call Center Manager at Click The World. Currently, they are working as a Sales Director at Almosafer, where they also held the positions of Senior Manager Sales & Collection and Contact Center Manager. Mahmoud's work history reflects their expertise in operations management, training, quality assurance, and customer service.

Mahmoud Ibrahim Abdelazim's education history is as follows:

From 2019 to 2022, they attended Paris ESLSCA Business School and obtained a Master of Business Administration (MBA) degree in the field of Business Administration, Management, and Operations.

In 2016, they attended The American University in Cairo and received a certificate in Project Management.

In 2009, they attended the Spanish Education ministry in Madrid and earned a D.E.L.E degree in the language field.

From 2003 to 2007, they attended Helwan University Cairo and received a Bachelor of Tourism and Hotels degree with a specialization in Tour Guidance.

Between 1990 and 2000, they attended Al Masreya School for Languages and obtained a Secondary Degree.

In addition to their formal education, Mahmoud also holds various certifications. Mahmoud completed multiple courses on LinkedIn, including "Delivering Employee Feedback," "Advice for Leaders during a Crisis," "Building Resilience as a Leader," "Coaching and Developing Employees," "Communicating with Diplomacy and Tact," "Creating a Culture of Service," "Decision-Making Strategies," "Executive Presence on Video Conference Calls," "Holding Your Team Accountable," "Leading Effectively," "Leading at a Distance," "Learning Zoom," "Managing Stress for Positive Change," "Managing Virtual Teams," "Operational Excellence Foundations," "Strategic Planning: Case Studies," "Tips for Working Remotely," and "Successful Goal Setting." Mahmoud also completed Dale Carnegie Leadership Training from Dale Carnegie and obtained a Yellow Belt in Six Sigma from LSSSA.