Silvia C.

Silvia C. has a diverse work experience in the healthcare industry. Silvia began their career in 2012 as a Senior Secretary I/Skin and Cancer Unit at NYU Langone Health. In this role, they managed and assisted in the development and execution of goals and objectives for the Worker's Comp program. Silvia also updated quarterly data to work to reduce readmission rates to hospitals from SNFs and developed new tracking documentation for discharge dispositions from all NYU campuses. In 2020, they joined Eden Health as a Mental Health Navigator and Clinical Associate. In this role, they created and established the Mental Health navigator role, was the first hire, and helped define daily responsibilities. Silvia managed patients' requests for operational support on claims, billing, referrals, and troubleshooting through the patient-facing app, email, and phone. Silvia also continuously expanded their knowledge and understanding of health plan services and benefits, provider network, and community resources. In 2022, they joined Perry Health as a Member Experience Lead. In this role, they were responsible for performance management of Member Experience Specialists and ensuring team members were completing daily responsibilities. Silvia also assisted in strategic planning, function-specific data-driven goals/KPIs, and execution across the organization to drive efficient growth. In 2023, they joined Alpha Medical as a Patient Support, Clinical Operations.

Silvia C. attended New York University from 2010 to 2013, where they obtained a degree in Healthcare Management with a field of study in Health/Health Care Administration/Management.