Olena Bizina

Olena Bizina has a diverse work experience spanning over multiple companies and roles. Olena started their career in 2005 at TEAM International, where they served as a Business Development Manager and later as an English Teacher, Translator, and Telemarketer. From 2010 to 2012, they worked as a Sales Agent and Sales Representative at Ciklum and as a Sales/Client Manager at WebDevs. In 2010, they also took on freelance work, allocating IT projects and searching for suitable vendors. Olena worked as an Assistant to the Marketing Manager at Datalink UK LTD t/a Holbi from 2011 to 2012. From 2012 to 2013, they were employed as a Copywriter at Zfort Group, where they were responsible for writing articles, proofreading and editing company documentation, and creating white papers. Olena then joined Acceptic - dedicated software development teams in 2014 as a Copywriter. Olena worked as a Freelance Copywriter from 2013 to 2020, and during this time, they were responsible for various freelance writing projects. Olena'smost recent position is as a Customer Service Specialist at Alphanumeric Systems since May 2022.

Olena Bizina earned a Master's degree in Foreign languages from Kharkiv National University, completing their studies from 2000 to 2005. Additionally, they have acquired several certifications, including "Customer Service and Support During Economic Downturns," "Customer Service: Handling Abusive Customers," "Customer Service: Serving Customers Through Chat and Text," "Verified International Academic Qualifications," "Building Rapport with Customers," "Customer Service Mastery: Delight Every Customer," "Customer Service: Managing Customer Feedback," "Customer Success Management Fundamentals," "De-Escalating Intense Situations," "Delivering Bad News to a Customer," "Digital Body Language," "Empathy for Customer Service Professionals," "Learning Microsoft PowerApps," "Quality Standards in Customer Service." Furthermore, they obtained an official IELTS Level: C1 in English Language in November 2015 and another one in December 2019.