Maya Merchant

Maya Merchant is an experienced executive assistant currently employed at ALPS CHEMICALS PVT. LTD. since December 2020. Prior to this role, Maya served as the Customer Care Head at GaneshaSpeaks, overseeing a team of three and managing customer queries, email communications, and escalations while focusing on customer retention and data maintenance. Earlier in Maya's career, a position was held as a Customer Support Executive at Parker Tiles Pvt Ltd, where responsibilities included being the main contact for customer support and complaints, coordinating with various departments to provide necessary information, and collaborating with the sales team for dealer documentation and reporting. Maya holds a Bachelor of Commerce (B.Com.) degree in Accounting and Business/Management from Gujarat Commerce College, completed between 1999 and 2000.