Jana Gouda

Jana Gouda is a skilled professional with extensive experience in technical support and process management. Currently serving as Lead Licensing Support Associate at Alteryx since April 2021, Jana previously held roles at Dell Technologies from March 2017 to October 2020, including Workflow Manager, Senior Analyst in Enterprise Technical Services, and Subject Matter Expert for Symmetrix/VMAX3/PowerMax. In these capacities, Jana standardized business processes, managed customer communications, resolved technical issues, and delivered training programs. Prior experience includes working as a First Line Transport Engineer at Vodafone Egypt, focusing on network troubleshooting for mobile base stations. Jana earned a Bachelor's degree in Communication Engineering from Ain Shams University in 2016.