Training Coordinator

About the Role: 

The Training Coordinator is an integral part of the Education and Training Team. The position brings together the administrative and logistical functions of training coordination. The Training Coordinator will be responsible for the smooth running of the company training by working closely with training and education management, trainers (external and internal), and customers. Attention to detail and multitasking are critical in this role while achieving high customer communication and satisfaction. 

A Day in the Life of Training Coordinator:

• Coordination and scheduling of training events and materials communicate with stakeholders, including customers, Altium Sales, and training management when necessary.
• Coordinate appointments,  travel, and expenses for internal and external trainers
• Update and maintain public and private training schedules based on attendee counts and customer and trainer feedback
• Use Salesforce, Thought Industries (LMS), Google Calendar. and GoTo Training to create and schedule individual training sessions online or in person in EMEA.
• Discuss training requirements and feedback with sales and customers to ensure a quality training experience
• Process training-related invoices for management approval.
• Build and maintain customer and trainer relationships to improve customer satisfaction and overall experience
• Work with external companies and international administrative offices to arrange training for trainers.
• Generate individual certificates of completion as required and requested companies

Who We’re Looking For:

• You are friendly, professional, and can communicate clearly and briefly
• Great attention to detail and multitasker 
• Making customers (internal and external) customers is something you get a lot of satisfaction from
• You can navigate among business processes, but you also think out of the box if you are faced with new situations needing custom solutions
• You enjoy talking to people and see every interaction as a team effort.
• Project management is not a new concept for you - as many coordinations can be like mini projects to be shipped.
• What customers say is important to you, and take their feedback seriously. For you, every customer counts.
• When faced with progress over perfection, you do your best to find the best customer experience between the two, not to rush, but not to delay for the sake of being exact.

Benefits:

• 🏥 Private medical insurance  
• ❤️ Group life insurance 
• 🏦 Contributions to your Kafeteria MyBenefit account
• 🧘 nilo.health, mental health and wellbeing support 
• 📚 Professional development support 
• 🥳 Employee referral and employee-of-the-month programs
•  🖥 Home internet allowance 
• 🏡 Flexible working arrangements available based on role and location
• 🥪 Free lunch on Tuesdays, snacks, and drinks in the office
• 🚗 Free parking