Anette Matthyser

Anette Matthyser is a highly experienced Senior Manager Service Desk with a strong background in IT service management. With a history of over 20 years working in various companies such as Altron Digital Business, Altron Inc., BCX, T-Systems International GmbH, and Gijima, Anette has demonstrated exceptional skills in customer interaction, service desk management, and operations. Anette's achievements include establishing IT service desk best practices, achieving high service level targets consistently, and conducting international benchmark studies to validate service desk standards. With a Professional Certificate in Management, HDI Support Centre Manager Certification, and various other qualifications in management and negotiation, Anette is a highly skilled professional in the field.