Giselle Martínez

Giselle (马琳) is an experienced professional in customer experience and onboarding, currently serving as Advisor Onboarding Specialist and Advisor Representative at Altruist, a fintech company focused on accessible financial advice. Prior roles include Manager of Customer Experience at Seashell, where Giselle onboarded beta users and collaborated with product teams, and various positions at Robinhood, culminating as a Crypto CX Associate & Interim Lead, where team building and customer training were key responsibilities. Giselle has also contributed to enhancing customer experiences at Esri, Expedia Group, and American Express, and has a strong educational background with degrees in Global Business from the University of Redlands and international business studies at prestigious institutions.