Karolína Hrdinová

CC Operations Coordinator at Alza.cz

Karolína Hrdinová has a diverse work experience history. Karolína is currently working at Alza.cz a.s. as a CC Operations Coordinator, a role they started in January 2023. Before that, they held the position of Senior Call Center Coordinator from April 2022 to January 2023 and a Call Center Coordinator from April 2021 to April 2022. Karolína also worked as an Expert of Customer Service from July 2020 to April 2021 and as a Call Center Operator from October 2019 to July 2020, both at Alza.cz a.s.

Besides their employment at Alza.cz a.s., Karolína also worked part-time at Vinařství Kubík as a Brigáda starting in November 2020. Prior to that, they worked at Vinné sklepy Zapletal as a Brigáda from August 2016 to August 2019 and at Hero Computers as a Brigáda from February 2016 to July 2019. Karolína also gained some experience at Grafické studio Miroslav Hvožďenský in May 2018 and Zonky in May 2017 and May 2016 through private practices.

Karolína Hrdinová attended DELTA - Střední škola informatiky a ekonomie in Pardubice from 2015 to 2019, where they studied Internetový marketing. In addition to their formal education, they have obtained several certifications. These include "Budujte úspěšnou kariéru v jakémkoli věku!" from Seduo.cz in September 2020, "Co potřebuje HR specialista vědět o projektovém řízení?" from Seduo.cz in September 2020, "Komunikace s lidmi v souladu s fungováním mozku" from Seduo.cz in September 2020, "Digital Garage Certificate" from Google in November 2018, "Chytrá marketingová strategie" from Seduo.cz in August 2018, and "ECDL" from ECDL/ICDL Certification in May 2018.

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Peers

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Timeline

  • CC Operations Coordinator

    January, 2023 - present

  • Koordinátor Call Center Senior

    April, 2022

  • Koordinátor Call Center

    April, 2021

  • Expert Zákaznického Servisu

    July, 2020

  • Operátor Call Centra

    October, 2019