Stephanie G.

Stephanie G. has extensive experience in customer success and travel consultancy, currently serving as a Customer Success Manager (Operations) for BCD Travel at Amadeus since November 2017. In this role, Stephanie leads the Global Expert Team as a Stream Leader, focusing on enhancing the skills of GET Analysts in resolving rail incidents more efficiently. Previous positions at Amadeus include Rail Customer Support Specialist and Customer Care Expert, where responsibilities encompassed managing rail incidents and training new customer support agents. Prior to Amadeus, Stephanie held various roles in business travel consultation and assistance at companies including PARADOX VOYAGES and American Express Global Business Travel. Stephanie's career began in administrative assistance positions at notable organizations such as Paramount Pictures and BNP Paribas. Educational qualifications include a Diplome Etudes Universitaires Generales from Université Faculté des Affaires Internationales and a BTS in Vente et Commercialisation de Produits Touristiques.