Alexandra Mansilla

Alexandra Mansilla is an experienced professional with a strong background in customer success and user experience research. Currently serving as the Lead Customer Success & Customer Care at Architrave since June 2023, Alexandra has previously worked as a Freelance UX Researcher, employing various methodologies to enhance product development and user experience. Previous roles include Junior UX Researcher at Flink, B2B Support Team Lead at Wolt, and Customer Support Team Lead at Booking.com, where Alexandra developed high-performing teams and implemented process improvements to maximize customer satisfaction. Academic qualifications include a Master of Science in Artificial Intelligence from Universitat Politècnica de Catalunya and a UX Designer degree from CareerFoundry.