Mohamad Salah is a Capacity Planning Expert and Global Program Manager at Amazon, where they manage customer service workforce operations across the Middle East and Africa. With over 12 years of experience in workforce management at Amazon and Teleperformance, Mohamad has successfully launched high-impact tech and process improvements while developing scalable workforce management organizations. They previously held roles ranging from Receptionist to Senior Workforce Manager, demonstrating a strong ability to bridge business and technology through data-driven planning strategies. Mohamad earned a Bachelor's degree in Russian/English Language and Literature from Ain Shams University.
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