Shumon A.

Shumon A. has a diverse work experience, starting with their role as a Retail Assistant at Primark Stores Limited from 2004 to 2006. Shumon then worked as a Customer Advisor at O2 (Telefónica UK) from 2006 to 2007. Following that, Shumon worked as a Waiter/Receptionist at the Star of Wales Restaurant from 2007 to 2009. Shumon then transitioned to a role as a Customer Advisor at British Gas from 2009 to 2011.

In 2011, Shumon joined SMS PLC. as a Bill Validation Coordinator, where they managed a multimillion-pound client portfolio and helped save clients money. Shumon was later promoted to Senior Bill Validation Coordinator, where they supervised team projects and staff reviews.

Shumon then moved on to work at Amber, starting as a Siteworks Coordinator from 2015 to 2017. In this role, they played a significant role in establishing the successful 'Connected Buildings' department.

From 2017 to 2020, Shumon worked as a Connections and Infrastructure Manager at Amber, where they managed utility projects, provided training and support to the sales team, and introduced new service offerings.

Currently, Shumon is working as a Senior Client Success Manager at Amber, where they manage relationships with high-value clients and provides strategic guidance in the energy industry. Shumon also collaborates closely with internal teams to resolve client issues effectively.

Shumon A. obtained a Bachelor of Arts (BA) degree in International Business Management from Cardiff Metropolitan University, where they studied from 2008 to 2011. Prior to that, they completed a BTEC (Business and Technology Education Council) National Certificate in Business (Level 3) from Cardiff and Vale College from 2006 to 2008. Earlier, Shumon A. also completed a BTEC First Diploma in IT Practitioners (Level 2) from Cardiff and Vale College from 2004 to 2005.

In addition to their formal education, Shumon A. has obtained several certifications. Shumon received training in Leadership, coaching, and systems thinking from Christie Wells in June 2022. Shumon also completed Lean Management training from the Six Sigma Academy Amsterdam in the same month and year. Furthermore, Shumon A. achieved the Lean Six Sigma Green Belt Certification from the Six Sigma Academy Amsterdam in June 2022. Shumon obtained Agile Certification from Udemy: Online Courses in April 2022. Shumon A. also completed PRINCE2® Foundation Certification Training from Cardiff Metropolitan University in January 2017. Their certifications also include ILM Level 3 Leadership and Management from BPI Group (UA) in July 2014 and Advanced Excel Computer Systems Analysis from BPI Group (UA) in June 2014.