Monika Bryl-Stopczyńska

Customer Service Transformation Lead Afemea at Amcor

Monika Bryl-Stopczyńska has a solid work experience in the customer service and business coordination fields. Monika is currently working at Amcor as the Customer Service Transformation Lead for AFEMEA, showcasing their leadership skills. Prior to this role, they held the position of Customer Care Champion in the Snacks&Confectionery division. Monika also has an extensive background at Amcor Flexibles, where they served as a Project & New Business Commercialization Manager and SAP Key User, demonstrating their project management and technical skills. Monika also held the roles of Customer Service Manager and Customer Service Specialist, showing their expertise in managing customer relationships. Additionally, Monika served as a Business Coordinator, contributing to the smooth coordination of various business activities.

Monika Bryl-Stopczyńska obtained a postgraduate degree in Marketing Management from the University of Lodz in 2004-2005. Additional certifications include the Prince 2 Foundation Certificate from PeopleCert in 2022, Finance for Non Financial Managers from Amcor in 2016, Technical Skills Basic from Amcor in 2016, Lead to Outperform from Amcor in 2014, Audytor wewnętrzny zintegrowanego systemu zarządzania zgodnego z ISO 9001:2008 oraz ISO 14001:2004 from DNV Business Assurance in 2013, First Certificate in English from the University of Cambridge in 2005, ZMP from Goethe-Institut e.V. in 2004, and ZD from Goethe-Institut e.V. in 2003.

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Timeline

  • Customer Service Transformation Lead Afemea

    June, 2023 - present

  • Customer Care Champion Snacks&confectionery

    April, 2021

  • Project & New Business Commercialisation Manager/ SAP Key User

    July, 2019

  • Customer Service Manager

    September, 2015

  • Business Coordinator

    2010

  • Customer Service Specialist

    June, 2006

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