Lashonia Williams

LaShonia Williams is a Call Center Specialist at Amedisys since November 2022, responsible for ensuring compliance with Protected Health Information (PHI) and HIPAA while resolving customer complaints efficiently. In addition, LaShonia has served as a Travel Advisor at InteleTravel.com since April 2017, focusing on informing clients about travel policies and meeting individual travel needs using preferred vendors. Previous roles include Intake Coordinator at Kepro from February 2020 to October 2022, where LaShonia managed clinical faxes and resolved issues on high-volume call lines, and Care Support Specialist at Envolve Health from December 2017 to November 2019, where LaShonia was trained on a new electronic medical management platform and handled inbound and outbound communications. Educational credentials include a Bachelor’s Degree in Health Administration with a minor in Health Information Systems from the University of Phoenix and an Associate’s Degree as a Medical Assistant from Medical Training College of Baton Rouge.