Melissa G.

Melissa G. has a diverse work experience in the financial industry, starting with their role as a Team Lead/Member Service Representative at Patelco Credit Union's call center from 2000 to 2002. Melissa then moved on to work as a Member Service Representative and Loan Service Representative at Service Credit Union from 2002 to 2004, where they handled consumer loans, cross-sold products, and assisted members with inquiries.

From 2004 to 2005, Melissa worked as a Senior Member Service Representative and Back Office Support at Patelco Credit Union, focusing on branch operations, compliance, and back-office procedures. Melissa then joined Tracy Federal Credit Union as a Member Service Representative, managing high-level members and promoting cross-selling opportunities.

Melissa's next role was as a Member Services Representative III at Schools Financial Credit Union from 2006 to 2010, where they assisted members with account establishment, loan applications, and actively cross-sold credit union products.

In 2010, Melissa joined CAHP Credit Union as an Electronic Services Representative, supporting credit union members with online banking, bill pay, and handling various transactions and exceptions.

Most recently, Melissa worked at American AgCredit starting in 2012. Melissa began as a Loan Operations Supervisor, managing a team of specialists and providing coaching and leadership to help individual growth. Then, their role transitioned to Director of Regional Operations, where they were responsible for the strategic vision and development of leaders within the Regional Operations team, as well as continuously improving loan processing and other loan operation functions.

Throughout their career, Melissa has demonstrated a strong ability to handle various roles within the financial industry and has gained expertise in loan operations, customer service, and leadership.

Melissa G. attended Southern New Hampshire University from 2019 to 2021, where they obtained a Bachelor of Science degree in Business Administration. In addition to their degree, Melissa has obtained several certifications, including "Forrester Mastering Customer Experience" from Forrester in September 2021, "Skills for Inclusive Conversations" from LinkedIn in June 2021, "Leadership Strategies for Women" from LinkedIn in May 2021, "Own It: The Power of Women at Work" from LinkedIn in May 2021, "How to Be an Adaptable Employee during Change and Uncertainty" from LinkedIn in March 2021, "Unconscious Bias" from LinkedIn in March 2021, "Diversity, Inclusion, and Belonging" from LinkedIn in February 2021, and "How to Be a Positive Leader (Blinkist Summary)" from LinkedIn in October 2020. Melissa also holds a Notary Public Commission from the California Secretary of State, although the exact date of obtaining this certification is not provided.