Aucencio Arreola

Aucencio Arreola is an experienced professional with a strong background in customer service and quality management within the airline and telecommunications industries. Currently serving as an Analyst in Global Reservations Continuous Improvement at American Airlines, Aucencio focuses on supporting quality initiatives across contact centers. Previous roles at American Airlines include AAdvantage Quality Assurance Analyst, where data interpretation and trend analysis were key responsibilities, and AAdvantage Customer Service Leader, assisting representatives with complex issues. Prior experience includes retail sales at AT&T Mobility and Verizon Wireless, where Aucencio excelled in sales and customer satisfaction. Aucencio holds an Associate of Business Management degree from the University of Phoenix.