Leana McDougal

Leana Mcdougal has extensive experience in program and project management within the airline industry, currently serving as Program Manager for Customer Accessibility & Mobility at American Airlines since April 2014. Mcdougal leads initiatives to enhance accessibility and mobility for customers and has successfully managed COVID-19 testing partnerships and travel regulation strategies, impacting over 4 million customers. Previous roles include Communications Program Manager, Project Manager for Self-Service Machines, and various positions at US Airways since 2000, where Mcdougal oversaw compliance with government regulations, developed partnerships, and implemented technology solutions that enhanced customer service and operational efficiencies across multiple departments.