American Airlines
Lorena Torres is an experienced professional in the aviation and customer service industries, currently serving as a Crew Tracker and Flight Crew Scheduler at American Airlines since October 2022. Prior to this role, Lorena held various positions at Envoy Air and American Airlines, including Crew Scheduler and Operational Coordinator, where expertise in customer service and operational efficiency was demonstrated. Lorena's extensive background also includes auditing passenger interline accounting, leading customer service operations, and working in administrative roles, such as a Secretary at both the Federación de Taxistas de Puerto Rico and Travelers Aid of Puerto Rico. Educationally, Lorena obtained a Bachelor’s degree in Communications from Universidad del Sagrado Corazón in 1999.
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American Airlines
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American Airlines Group, Inc. is an American publicly traded airline holding company, formed on December 9, 2013, in the merger of AMR Corporation, the parent company of American Airlines, and US Airways Group, the parent company of US Airways. The airline groups together form the largest airline in the world, with more than 6,700 daily flights to 350 locations in 56 countries worldwide, about $40 billion in operating revenu and over 100,000 employees.