Zach Thomas

Zach Thomas is an experienced Information Technology Manager at American Airlines, where responsibilities include servant leadership focusing on coaching and skills development within Contact Center Technology. Previous roles at American Airlines include Team Lead Manager for custom application development and Program Manager for the US Airways and American Airlines merger project. Prior to American Airlines, Zach served as Director of Business Solutions at Revana, directing sales and marketing outsourcing programs and developing multi-channel marketing strategies. Earlier career experiences include a Business Systems Analyst position at US Airways and various leadership roles at Pace International, overseeing professional services, project management, and product analytics. Zach holds a Bachelor of Science in Computer Systems Engineering from Arizona State University and an Associate of Science from South Mountain Community College.