Karen Sims has a diverse background in customer service and management, currently serving as a Floor Manager at American Directions Research Group since May 2021. In addition to this role, Karen has held the position of Retention Specialist at Spectrum since January 2016 and has been an Administrative Assistant at Bright House Networks since 2013. Previous experience includes positions as a Customer Service Representative at Sykes and as a Research Assistant at American Directions Group. Karen also worked as a Customer Service Manager at The Results Companies and as a Recruiter at ACCENT Marketing. Educational qualifications include attendance at Polk State College from 2015 to 2017.
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American Directions Research Group
American Directions Research Group is one of the largest and most experienced market research survey providers in the United States. Our clients have turned to ADRG for over three decades when they need accurate and efficient telephone, online, mobile, intercept or in-language survey interviews. A leader in telephone and web interviewing, American Directions Research Group provides sample development, field management, data collection, and statistical analysis. American Directions Group has a long established commitment and track record for expertise, attention to detail, and client satisfaction.