Jessica Kagen

Jessica (Schmidt) Kagen currently serves as the Head of Customer Experience and Digital Transformation Strategy at American Equity since May 2023. Prior to this role, Jessica worked as a Customer Experience Consultant at Slalom, where responsibilities included enhancing core CX/EX capabilities and supporting sales initiatives. At Thrivent, Jessica held several positions including Director of Digital Experience, where strategic leadership in digital transformation was provided, and Digital Marketing Manager, where a successful transition to agile marketing models was piloted. Jessica also has a strong background as a Digital Marketing Consultant, Multi Channel Measurement Consultant at OptiMine Software, Inc., and various product management roles at Bemis Company, Inc. Jessica holds an MBA in Business Analytics from the University of St. Thomas and a B.B.A. in Marketing from the University of Wisconsin–Oshkosh.