Carlyle Citron

Director, Customer Growth at American Express

Carlyle Citron currently serves as the Director of Customer Growth at American Express, where responsibilities include leading product marketing for Next Gen Payments and Emerging Technologies, along with developing strategies related to peer-to-peer, Gen AI, digital currency, and digital wallets. Previously, Carlyle held positions at Shiseido, managing CRM and lifecycle marketing for various brands while focusing on digital strategy, and at Tapestry, where roles included associate and assistant manager for global CRM and e-commerce strategy for the Coach brand. Early experience includes a summer internship at Ralph Lauren. Academically, Carlyle holds a Bachelor of Arts in International Relations and Writing and Rhetoric from Colgate University and has completed a summer program in Marketing at The London School of Economics and Political Science.

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