Howard Grosfield is President, U.S. Consumer Services at American Express, a role he assumed in May of 2022. In this role, he leads all aspects of the U.S. Consumer Card division, as well as the company’s Global Dining and Resy business, and the Centurion Lounge network. He is also a member of American Express’ Executive Committee.
Howard previously served as Executive Vice President & General Manager of U.S. Consumer Marketing and Global Premium Services. Prior to this role, he was Country Manager for American Express Canada and President and CEO of Amex Bank of Canada.
Howard joined American Express in 2004 in New York as a Vice President in the Strategic Planning Group. He subsequently led Regional Marketing & Strategy for Latin America & Canada and then became Vice President & General Manager for the Company’s International Small Business Services Division.
Before joining American Express, Howard spent several years as a Principal with The Boston Consulting Group (BCG). He was also a lawyer with Osler in Toronto.
Howard currently serves as an Independent Director on the Board of Indigo Books & Music Inc., one of Canada’s largest retailers. He holds a bachelor’s degree and LLB (J.D.) With Distinction from Western University in Canada.
American Express
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American Express is an integrated payments company. They provide credit and charge cards to consumers, small businesses, mid-sized companies, and large corporations. Additionally, they offer products and insights to aid in business success. They are one of the largest financial services corporations in the world. As a global business, they cater to various customer groups through mobile and online applications, affiliate marketing, customer referral programs, third-party serve providers, business partners, direct mail, telephone, in-house sales, and direct response advertising. Their customers consist of consumers, travelers, businesses, merchants, and partners. With each customer, American Express works to amplify the power of every transaction. Their global headquarters is based in NYC, however, they operate in over 110 countries with 55 total office locations worldwide. They estimate around 60,000 colleagues are stationed around the world. American Express primarily engages in three operating segments: Global Consumer Services Group, Global Commercial Services, and Global Merchant and Network Services. They function together through their Integrated Payments Platform. Their Integrated Payments Platform allows American Express to analyze information on Card Member spending and build analytical tools to underwrite risk, reduce fraud, and provide targeted marketing for merchants. Their card-issuing business offers a broad set of card products to a diverse consumer and commercial customer base. Their merchant-acquiring business builds and manages relationships with merchants that choose American Express cards. This includes signing new merchants to accept their cards and handling servicing for merchants. Lastly, their Card Network Business establishes and maintains relationships in 103 countries with third-party banks to extend the reach of their global network.