Ruchi Kaushik

Ruchi Kaushik is an experienced professional with a robust background in learning and development, currently serving as the Director of Learning and Development at American Express since January 2003. Ruchi is responsible for the design and development of training improvement solutions, leading a team of instructional designers and collaborating with business units globally to enhance operational training programs. Ruchi's expertise includes project management, needs analysis, curriculum development, and exploring effective e-learning solutions, all while ensuring alignment with business objectives and managing training costs. Prior experience includes roles as Service Delivery Leader and Senior Training Manager, as well as significant positions at Delhi Call Centers Pvt Ltd. and Taj Hotels Resorts and Palaces.