Melissa Norton, CFE, is an accomplished professional with extensive experience in franchise development and operational management. Currently serving as Franchise Development Manager and Franchise Business Consultant at American Family Care since April 2021, Melissa previously held significant roles at Cooley Dickinson Hospital as Practice Administrator and at Medvest LLC dba AFC Urgent Care as Regional Operations Director and Project Manager. Earlier in their career, Melissa worked as Assistant Marketing Manager at Eastfield Mall. A graduate of Westfield State University, Melissa earned a Bachelor of Arts in Communications, specializing in Public and Corporate Communication, in 2009.