Vanessa Hake

Vanessa Alvarenga Hake, ASBC, CLF, currently serves as a Senior Operational Excellence Specialist at American Family Insurance, a position held since February 2010. In this role, Vanessa collaborates with state leadership and corporate partners to support initiatives that drive agency growth and identify inefficiencies to deliver customer-focused solutions. Previous roles at the company include State Operations and Process Specialist and Agency Sales Management Assistant, where Vanessa contributed to training program development and customer satisfaction initiatives. Vanessa's career began at Godschalk & Associates, Inc., where significant achievements included surpassing sales goals and enhancing operational productivity through strategic software recommendations. Vanessa holds a Bachelor in Business Administration from FAE Centro Universitário and has demonstrated expertise in agency operations, training, and insurance sales.