James Moore

James Moore, M.B.A. has extensive work experience in various industries. Recently, they served as the Sr. Director of Merchant Care & Process Resolution at American First Finance since November 2020. Prior to that, they held the position of Director of Merchant Care at the same company from August 2016 to November 2020.

Before joining American First Finance, James worked as a Management Consultant at DB&A - DeWolff, Boberg & Associates, Inc from March 2015 to May 2016. In this role, they collaborated with frontline managers and supervisors to drive behavioral changes and improve managerial performance, resulting in significant financial improvements.

From 2009 to 2015, James worked at the Hampton Inn & Suites - Abilene I-20, starting as a Guest Service Associate and later being promoted to Assistant General Manager and eventually Associate General Manager. James played a key role in increasing revenue by 19.8% and occupancy by 15%.

James also gained experience as a Sales Associate at EXPRESS from July 2013 to March 2014 and as a Marketing Intern at Deaconess Health System for a brief period in 2009.

Earlier in their career, James worked at Kids' Club @ the Park, where they held various roles including Reading & Homework Rooms Coordinator, Homework Room Coordinator, and Kids Park Staff. James was responsible for creating lesson plans to enhance reading skills and supervising children.

Overall, James Moore, M.B.A. has a diverse background with a strong focus on management, consulting, and customer service.

James Moore, M.B.A. has a strong educational background in business administration and management. James obtained their Master of Business Administration (MBA) degree from Hardin-Simmons University in 2011. Prior to their MBA, they received a Bachelor of Business Administration (BBA) degree in Marketing from the same institution in 2010.

In addition to their formal education, James has also obtained the certification of Certified SAFe® 5 Product Owner/Product Manager from Scaled Agile, Inc. in August 2021. This certification showcases their expertise and skills in agile project management in the context of software and product development.