Coordinator, Membership

Position Summary:

The American Hotel & Lodging Association is seeking a Coordinator of Membership. The Membership Coordinator is responsible for supporting the Membership team on prospective and current member relationships, which  enable AHLA to continue to grow and advocate for the national lodging industry.  The role is a mix of administrative and strategic support, providing substantive experience in business development, account management, marketing and events, and data analysis.   

Responsibilities:

• Respond to general inquiries in membership mailbox and voicemail.
• Conduct background research on prospective members
• Prepare briefing documents for industry events where prospective members will be present

• Assist the Membership teams with data-related inquiries and projects, PowerPoint presentations, member-hosted webinars, and industry event preparation
• Assist the Membership team with dues collection from current members
• Monitor social media to highlight current members; draft social media content for Communications team
• Update, manage and create content for team-related web site pages
• Utilize Anybill to upload and track invoices for payment
• Support account relationship management, as assigned

Database Support

• Update records in the CRM, both individually, and as part of targeted, strategic, update projects
• Maintain and create reports in the Nimble database
• Regularly track outstanding payments
• Other duties as assigned.