Randy S. Kiefer

Randy S. Kiefer is an experienced professional in the publishing and customer engagement sectors, currently serving as a Customer Engagement Specialist at Stichting OA Switchboard since May 2024. Randy has operated as a Consultant and Principal at Kiefer Strategy Group since June 2010, providing advisory services to not-for-profit publishers on business model development and customer data analysis. Previous roles include Senior Sales Manager at AIP Publishing, where responsibilities encompassed sales across Asia Pacific, and Director of International Sales at Optica. Randy also held significant leadership positions at CLOCKSS Archive, overseeing its operations and strategic direction, and at INFORMS, where various directorships included membership and technology services. Educational qualifications include a Master of Administrative Sciences from The Johns Hopkins University and a Bachelor of Business Administration from the University of Georgia.