Michael Picart

Michael Picart has worked in the IT industry since 1998. From 1998 to 2000, they worked as a Document Imaging Clerk for Richard A. Eisner & Co., LLP. From 2000 to 2003, they worked as a Helpdesk Analyst for C3i, where they supported over 5,000 Dell laptop users of a large pharmaceutical company. From 2003 to 2005, they worked as a Computer Technician for Healthfirst, where they responded to HelpStar trouble tickets created by the Helpdesk. From 2005 to 2013, they worked for MLB Advanced Media as a Customer Service Representative, where they troubleshot and optimized customer's computer to maintain stream of Major League Baseball games. From 2013 to present, they have worked for American IT Solutions, Inc. as a Desktop Support Technician and HelpDesk Analyst. In these roles, they have transferred into 2nd level Support group dedicated to support only the Sales department, restored image and user backup onto their laptop, wiped/restored iPADs, set up MobileIron & Apps@Work to reinstall Sales apps on iPAD, provided 1st-level national support to various departments and logged calls into Service Manager, troubleshot various hardware/software issues, and assisted in company upgrade to Windows 7.

Michael Picart's education history includes a Liberal Arts Program from Herbert H. Lehman College from 1985 to 1988, a course in Introduction to Circuit Analysis and Electronic Principles from DeVry Technical Institute from 1992 to 1993, attendance at CUNY Computer Center from 1984 to 1985, and attendance at James Monroe High School up to 1985. Michael also attended New York University up to 1994 and the Chubb Institute up to 2000. In March 2021, they obtained a Certified Duo Help Desk Administrator certification from Duo Security.