Traci Jackson

Traci Jackson is an accomplished professional with extensive experience in customer service and operational management. Currently serving as the Director of the Contact Center at Duquesne Light Company since February 2017, Traci has built strong relationships with governmental customers, resolved billing issues, and managed construction projects. Prior to this, Traci worked at Verizon for 18 years in various roles, including Operations Manager and Outside Local Manager, where responsibilities encompassed managing teams, budgets, and enhancing customer experiences. Traci's career began as a Buyer at Penn State University and Kaufmanns, demonstrating a solid foundation in purchasing and sales support. Educational credentials include an M.B.A. from Waynesburg University and a B.S. in Business from Penn State University.