Douglas G.

Douglas G. has extensive experience in customer support and management roles across various organizations. Currently serving as a Customer Support and Success Manager at Amwell since 2017, Douglas G. played a vital role in the transition following Amwell's acquisition of Avizia, focusing on Critical Acute Care Hospital support and establishing a secondary hardware support team. Previously, as Call Center and Training Manager at Avizia, responsibilities included developing the Tier 1 support team and training content for videoconferencing solutions. Douglas G. also held positions at Cigna as Pharmacy Services Center Manager, where leadership involved expanding contact center operations and building a training curriculum, and at Waste Management in various supervisory roles, overseeing customer service and operational transitions. Earlier career experience includes serving as Call Center Manager at Glacial Energy, leading start-up operations in California. Douglas G. holds a Bachelor of Arts in Law from Carleton University and further education from the University of Toronto.