Melissa Chinn

Melissa Chinn is an accomplished professional in the technical and support operations field, currently serving as Team Lead for Support Operations at Amwell since August 2020, and previously held the role of Sr. Technical Account Manager. Prior experience includes working as a QA Manager at Wayfair from November 2018 to February 2020 and as a Sr. QA Manager for Web at American Well from December 2010 to November 2018. Key responsibilities included designing test cycles and cases, overseeing project execution, and collaborating with various teams to ensure software performance for high-profile clients. Melissa obtained a Bachelor of Science in Neuroscience from Stonehill College in 2010.