Abhishek Pandey

Abhishek Pandey is an accomplished professional in the travel and customer operations sector, currently serving as the Director of Global Customer Operations at American Express Global Business Travel since May 2023. Prior to this role, Abhishek held various positions at Egencia from April 2017 to May 2023, including Senior Manager - Client Service & Service Delivery (APAC) and Regional Service Performance Manager. Abhishek's earlier experience includes a brief tenure as Operations Manager at Carlson Wagonlit Travel and a long-term position at BCD Travel, where roles ranged from Manager Operations to Customer Service Agent. Abhishek holds a Master of Business Administration (MBA) from SVKM's Narsee Monjee Institute of Management Studies, completed in 2018, specializing in Business Administration and Management.