Michelle Russo

Michelle Russo is an accomplished professional with extensive experience in product development, customer engagement, and project management across various organizations. Currently, as Manager of Product Development and Online Strategy at American Express Global Business Travel, Michelle focuses on enhancing user experience through customer feedback analysis and value-driven product features. Previously, at KDS, roles included Customer Solutions Delivery Manager and Service Manager, where strong advocacy for customer requirements significantly contributed to product enhancements. Experience at Carlson Wagonlit Travel involved managing client implementations and ensuring software met custom needs, while earlier positions at Rearden Commerce, Lenovo International/IBM, and BTI Americas provided a robust foundation in technical expertise and customer service. Michelle holds dual Bachelor of Science degrees in Computer Information Systems and Business Administration from NC Wesleyan College.