Shannon McGregor

Shannon McGregor is a seasoned professional in customer management and operations, currently serving as the Senior Manager of Customer Resolutions and Acting Head of Customer Management at AMP since August 2020. Prior to AMP, Shannon held roles at Citi as Senior Operations Manager for External and Internal Dispute Resolution, and at Vita Group Limited as both Business Manager and Sales Manager. Shannon's experience also includes a position as Regional Customer Advocacy Manager at VMware, and a decade at ING DIRECT Australia, where roles ranged from Change Manager to IT Support Analyst and Documentation Officer. The diverse skill set encompasses customer experience, dispute resolution, and operational management across various sectors.