Mark Gallagher-Scott

Mark Gallagher-Scott currently serves as the Head of Client Contact at Ampa - Legal & Professional Services since February 2024. Previously, Mark held the position of Client Services Manager at Mayo Wynne Baxter from August 2021 to February 2024, where management of a client service team across nine offices and the triage and allocation of enquiries were key responsibilities. With a long tenure at Virgin Atlantic from April 1999 to September 2020 as Flight Service Manager, Mark managed safety and coordinated service for up to 400 passengers and 18 crew members in a fast-paced environment, consistently exceeding Key Performance Indicators. Earlier experience includes serving as Call Center Customer Service Manager at Card Protection Plan from October 1994 to April 1999, where Mark managed a team of 30, focusing on staff development and customer satisfaction. Mark holds a Bachelor of Arts with Honours in History from The Open University.