Alan Longmuir

Alan Longmuir has extensive experience in the financial services industry, with a focus on customer relations and continuous improvement. Alan currently holds the position of Financial Services Director at amplify5. Prior to this, they worked as a Senior Programme/Project Manager at the UK Infrastructure Bank.

Alan has also held various leadership roles at prominent organizations such as British Gas, where they served as Head of Continuous Improvement and Head of Customer Resolutions on an interim basis. In these positions, they were responsible for developing and implementing strategies to improve customer processes, reduce complaints volumes, and drive cultural change.

Earlier in their career, Alan worked as an Associate Consultant at Inaccord Limited, where they supported organizations in developing digitally led strategies and improving customer experience. Alan also held the role of Director of Customer Relations at HomeServe, where they focused on complaints reduction and process improvement.

Alan's experience also includes serving as Head of Customer Relations at The Co-operative Bank plc and Managing Director Customer Response at Barclays. In these roles, they led complaints management operations and developed customer-centric strategies to increase resolution speed and enhance Net Promotor Scores.

Alan began their career at First Direct, where they held multiple roles within customer services management, including Call Centre and Welcome Manager, Project Manager, Lending and Savings Manager, Head of Customer Relations, and Customer Service Manager.

Overall, Alan Longmuir's work experience highlights their expertise in customer relations, complaints management, continuous improvement, and digital strategy within the financial services industry.

Alan Longmuir completed an Advanced Development Programme at The University of Chicago Booth School of Business from 2011 to 2012. Prior to that, they obtained a Post Graduate degree in Business Excellence from the University of Leeds in 2004.