Kerry Gillfeather

Kerry Gillfeather is an experienced professional in customer service and IT management, currently serving as Manager of IT Customer Experience at Ampol Australia since December 2023. Previously, Kerry held the position of Service Management Lead at Ampol Australia and Caltex Australia, and worked at Transport for NSW as Associate Director of Customer Service and Principal Manager of Information Services and Records. Additional roles include Learning & Development Manager at Linked Training, Manager of Records and Archives at the Parliament of NSW, and various positions at Wollongong City Council, NSW Trade & Investment, and Roads and Maritime Services. Kerry's expertise encompasses information management, process improvement, and EDRMS implementation, complemented by a Certified Customer Service Leader qualification from the Customer Service Institute of Australia and ongoing education in Business Administration at the Institute of Public Administration Australia.