Joseph Zabaglo

Joseph Zabaglo is an experienced IT manager with a strong background in implementing technology solutions to enhance customer experience and operational efficiency. Currently serving as the Manager of IT Customer Experience at UCLA since December 2019, Zabaglo has successfully implemented Salesforce Service Cloud to streamline Human Resource processes. Previous roles include IT Management Consultant at RGP, Sr. Project Manager at SMCI, and Director of IT Shared Services at K-Swiss Global Brands, where Zabaglo focused on IT strategy and change management using ITIL methodologies. With an extensive background in application portfolio management and support within Warner Bros. Entertainment, Zabaglo's expertise also covers financial systems management from previous positions at International Rectifier and Northrop Grumman Corporation. Zabaglo holds a Bachelor's degree in Business Administration Finance from California State University, Northridge.