Carmen Ducra

Carmen Ducra currently serves as the Head of Customer Service at Anagram since October 2024. Prior to this role, Carmen held multiple positions at OPEN Health, including Operations Workspace Experience Manager and Office Manager Operations, where the focus was on enhancing health outcomes through comprehensive service strategies. Carmen has also contributed to various organizations, such as Macair fmi Ltd as Office Facilities Manager, Iqbal Khan as Facilities Operations Manager, and AEVI as Executive Assistant to the CEO. Notable experience includes corporate office management at Kingdom Security Ltd and guest engagement at Emaar. Carmen's career in customer service and operations management started at Eurobank, leading initiatives to improve customer service effectiveness in credit card operations. Carmen holds a Bachelor's degree in Business Administration and Management from the Academy of Economic Studies in Bucharest.