Nikola Lalevic

Nikola Lalevic has over 16 years of experience in the field of customer relationship management and marketing operations. Nikola has worked in various positions in companies such as Telenor Serbia, Hyperoptic Ltd., Philip Morris International, and Ananas E-commerce. Nikola 'sroles have included CRM Consumer Specialist, Prepaid Segment Expert, CLM Manager, Manager RRP Care Programs & Content SEE, Manager Retention South East Europe, Head of CRM & Marketing Operations, and Head of CRM. Nikola 'sexpertise lies in customer retention, consumer insights, advanced analytics, and content strategy.

Nikola Lalevic has a degree in Executive Administration from the Faculty for Business Studies. Nikola also holds a Bachelor of Applied Science in Electrical and Computer Engineering from ICT College. In 2017, they obtained a Nanodegree in Digital Marketing from Udacity. Additionally, Nikola holds various certifications including Analytics Acumen from Data Science Dojo, PRINCE2:2017 from QA Ltd, and Certified Scrum Product Owner from Scrum Alliance. Nikola also completed the Telenor Strategy Execution Online Programme from INSEAD.