James McGowan

Associate Director, Gold Support Team Manager at Anaqua

James McGowan has a diverse work experience spanning various roles and industries. James has worked as an Associate Director and Gold Support Team Manager at Anaqua, where they supervised team members, handled customer communication, and analyzed client reports. Prior to this, they served as a Senior Consultant and APAC Business Consultant Practice Lead at Anaqua's Japanese office, where they implemented online IP Management products and services for large companies. James also worked as a Technical Support Engineer at Anaqua, providing technical and business support for clients.

Before joining Anaqua, James worked as a Support Analyst at Kinetic Software, where they resolved issues related to desktop, web, and mobile applications targeting university and private event venues. James also gained experience as an Audio Visual Technician at Gordon Research Conferences, managing conference audio-visual equipment and troubleshooting software and hardware issues.

James has also held managerial positions, such as General Manager at Saco River Cigars, where they handled various operations including payroll, inventory, and cash handling. James also served as a Site Manager at Gordon Research Conferences, managing conference sites and working with multiple departments to implement budgets.

During their time at the University of New England, James worked as a Senior Conference Services Assistant, managing operations, providing customer service, and marketing on online platforms. James also served as a Resident Advisor, ensuring a safe and supportive environment for residential students, and as the President of the Undergraduate Student Government, overseeing student fees and providing guidance to student government members.

In addition, James has experience in web design and administration, having worked as a Website Admin/Designer at the US Fish and Wildlife Service and as an IT Support & Blackboard Tech Assistant at the University of New England.

Prior to their professional career, James gained valuable experience working on a family-owned grassfed dairy and beef farm, where they performed various tasks related to production, delivery, livestock management, and sustainable land use.

James also interned at the office of U.S. Congressman Mike Michaud, where they provided constituency services.

Overall, James McGowan's work experience demonstrates a strong background in technical support, management, consulting, event operations, and leadership roles in both corporate and non-profit sectors.

James McGowan completed their education at the University of New England from 2008 to 2012, earning a Bachelor of Arts degree in Political Science. Prior to that, they attended Hermon High School from 2004 to 2008, completing their high school education. In addition to their formal education, James has obtained several certifications in various fields from LinkedIn in 2020, including "Become a Manager," "Cloud Computing with IBM Bluemix," "Be a Better Manager by Motivating Your Team," "Leading in Uncertain Times," "Project Management Foundations: Teams," "RPA, AI, and Cognitive Tech for Leaders," "Trello for Agile Teams," "Transitioning from Technical Professional to Manager," "Working Remotely," "Communicating Nonverbally," "Motivating Your Team to Learn," and "What Is a PMO?"

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Previous companies

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Timeline

  • Associate Director, Gold Support Team Manager

    September, 2021 - present

  • Senior Consultant, APAC Business Consultant Practice Lead

    February, 2018

  • Technical Support Engineer

    April, 2015

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