David Baraza

David Baraza has a diverse work experience starting in 2015 with Bridge International Academies. David initially worked as a Technical Support Associate, resolving complex technical issues and maintaining databases. David then transitioned to the role of Program Associate, Revenue Assurance, where they identified fraud cases, fixed system bugs, and provided training to improve knowledge. In 2017, David joined Angaza as a Technical Customer Support Specialist, streamlining support processes, expanding integrations, and improving the reliability of the SMS system. David was later promoted to the role of Senior Technical Customer Support Specialist, where they provided level 2 support to strategic customers, developed internal processes, and escalated issues to the engineering team.

David Baraza earned a Bachelor of Science degree in Information Communications and Technology from Zetech University, where they studied from 2011 to 2014. In addition to their formal education, they also obtained various certifications from LinkedIn, such as "Project Manager to Project Motivator: Unlock the Secrets of Strengths-Based Project Management" in July 2022, "How to Become a Thought Leader and Advance Your Career" in September 2021, "Communicating about Culturally Sensitive Issues" in August 2021, and several others.