Advancement Donor Services Assistant

Are you eager to put your organizational, detail-oriented, and customer-savvy skills to work in a nonprofit environment? Do you want to help donors make an impact? Join our team as an Advancement Services Assistant, where you'll process donations, support donor communication, and manage data within donor platforms. The work you do to support our donors directly impacts animals in our community. Learn more and apply today to make a difference!

Pay:$18/hour

• Health, dental, vision insurance and more!
• 15+ days of paid time off for a full year
• 4 floating holidays (# of days per year is based on start date)
• 401k Retirement Plan

Schedule: Full Time

• 40 hours/week
• Monday through Friday, 8am-5pm

Location: Golden Valley, on-site

Application Requirements: Please include current resume and cover letter

**Interview Process:**Virtual interview via Microsoft Teams with a Recruiter, followed by an in-person interview with the Hiring Manager

The Advancement Services Assistant is responsible for processing donations, supporting donor communication, and assisting with fundraising events.

Essential Functions

Donor Services:

• Open, sort, and deposit mailed donations and complete all donation data entry according to policy while maintaining attention to detail and accuracy.
• Receive and process donations over the phone and in-person.
• Follow internal controls regarding the handling, depositing, and recording of gifts (cash, check, and credit card) during daily deposit.
• Comply with Payment Card Industry Data Security Standards (PCIDSS) when handling credit card information.
• Adhere to security and confidentiality protocol when handling donations and donor information.
• Maintain up-to-date donor records.
• Assist with special events as assigned and provide backup to Advancement team members.

Communication and Culture:

• Communicate in a positive and professional manner with customers, other employees, and volunteers.
• Promote a culture of diversity, equity, and inclusion to make AHS a welcoming environment for all.

Technology:

• Utilize Raisers Edge and other supporting donation platforms and databases for gifts and data management.
• Utilize desktop check deposit software and credit card processors ensuring accuracy of data entry and processing.
• Utilize multi-line phone system to answer, transfer and hold calls.
• Monitor AHS email and other messaging software.

Other duties as assigned.

Additional Information Regarding Schedule and Attendance

• Regular, predictable attendance, punctuality, and availability to work during operational hours.
• Attend and participate in regular team meetings, all staff meetings, and one-on-one meetings with direct leader.
• May be required to work at a different site based on department needs.
• May be required to attend occasional off-site meetings and events.

Work Environment

• Primarily office/desk based.
• Adjacent animal shelter areas may be humid, noisy, or odorous.