Erik Plossl

Erik Plossl is an experienced professional in the field of technical support and education, currently serving as a Substitute Teacher at Anna ISD since October 2023. Previously, Erik held the position of Product Supportability Manager at Trellix, where responsibilities included data analysis for supportability improvements, utilizing Agile and waterfall methodologies, and engaging with C-suite executives to discuss business trends. Erik's extensive background encompasses roles such as Senior Technical Support Engineer at Trellix, where advanced technical support for Data Loss Prevention devices was provided, and Support Engineering Operations Engineer at both McAfee Enterprise and Intel Security, focusing on escalated issues and product release testing. Educational qualifications include a Master of Science in Computer/Information Technology Administration and Management from Western Governors University and a Bachelor of Science in Computer Science from Southern Polytechnic State University.