Jim Gillespie

Jim Gillespie has a diverse work experience spanning various industries. Jim'smost recent position is at ANNA Money, where they serve as an AML/KYB/KYC analyst and compliance development team liaison. Jim is responsible for live transaction monitoring, client onboarding, and communication with other financial services. Additionally, they act as a link between the AML/KYB/KYC agents and the compliance development team.

Prior to ANNA Money, Jim worked at Opus Energy as a Complaints Specialist, handling complaint calls and resolving customer issues. After a year, they were promoted to a back office agent. Jim also has experience in customer service roles, having worked at British Gas as a Customer Service Specialist, assisting customers with billing and meter issues, particularly smart meters.

Jim's career includes a role at Serco as a Customer Recovery/Net Promoter Score Adviser, where they analyzed survey results, contacted dissatisfied customers, and managed high-level complaints. Jim gained extensive knowledge of consumer law and product liability claims through training programs.

In the education sector, Jim has served as a Guest Lecturer at the University of South Wales, delivering lectures on software engineering topics such as UML and process models. Jim also held a similar position at Wiltshire College & University Centre, teaching game development subjects like game engines, software design, and legal issues in the industry.

Overall, Jim Gillespie possesses a range of skills and experiences in compliance, customer service, and education.

Jim Gillespie attended the University of South Wales from 2006 to 2009, where they obtained a Bachelor of Science degree in Games Development and Artificial Intelligence.